The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas Inc. at 1-800-789-0331 or contact us by email. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
Covered (By a Lifetime Limited Warranty)
- Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
- All internal mechanisms.
- Components and brackets.
- Fabric delamination.
- Operational cords for a full 7 years from the date of purchase.
- Repairs and/or replacements will be made with like or similar parts or products.
- Hunter Douglas motorization components are covered for 5 years from the date of purchase.
Not Covered (By a Lifetime Limited Warranty)
- Any conditions caused by normal wear and tear.
- Abuse, accidents, misuse or alterations to the product.
- Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.
- Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
- Shipping charges, cost of removal and reinstallation.
To Obtain Warranty
- Contact your original dealer (place of purchase) for warranty assistance.
- Visit our Warranty-related Frequently Asked Questions for additional warranty information, frequently asked questions and access to service locations.
- Contact Hunter Douglas Inc. at 1-800-789-0331 (9:00 AM – 8:00 PM EST) for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.
Download the Hunter Douglas Lifetime Guarantee.
To complete your warranty registration online, visit Warranty Registration.